#5 ~ Dealing With Customer Complaints

Dealing With Customer Complaints

Podcast: Play in new window | Download (Duration: 35:10 — 24.2MB) | EmbedSubscribe: Spotify | TuneIn | RSSDealing with customer complaints can be the hardest part of any job, so it’s time for Roger and Robin to share their experiences and tips on how to handle customer complaints.

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Bathroom Renovation #9 – Time for Tiling

Bathroom Renovation #9 Time for Tiling

Roger fixes a few final plumbing jobs before Martin the tiler from Abacus comes in to start the tiling the bathroom. Martin also puts the LED lights in the tiled recess shower shelves to complete the shower area. Special thanks go to Abacus for supporting this series: www.abacus-bathrooms.co.uk Tools and materials used in this video series: Abacus Elements Ultimate Construction …

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The Money Pit & Weekly Leak News – ASB #6

The Money Pit

Roger’s comes back to the rescue with our weekly Ask Skill Builder show and Episode 6. We take a look through your emails, Facebook messages and YouTube comments and Roger does his best to steer you in the right direction. John Collins is considering buying a ‘doer upper’ that needs an epic effort to turn around. He asks “Just wondering …

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#4 ~ Getting Paid, Bad Debts & Cowboy Customers

Podcast #4 ~ Getting Paid & Bad Debts

Podcast: Play in new window | Download (Duration: 49:09 — 33.8MB) | EmbedSubscribe: Spotify | TuneIn | RSSRobin is back with Roger to discuss the all-important issue of getting paid and taking every measure in avoiding bad debts so you’ll escape being knocked by cowboy customers.

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Bathroom Renovation #8 – Ready for Tiling

Bathroom Renovation #8 Ready for Tiling

It’s almost time for the tiler to start work, so Roger has to get the bath connected, the tray down, underfloor heating hooked up and the elements board down onto the KST adhesive which will give us a level bathroom floor. Special thanks go to Abacus for supporting this series: https://www.abacus-bathrooms.co.uk Installing an Infinity Single Fall Shower Tray – https://youtu.be/5CbsdvF3l0Q …

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Rot, Home Offices & Pipe Problems – ASB #5

Home Offices

Jon Curtis has a shower tray leaking and decided to do a full remodel job and fit all new, larger shower, but has a leak on the floor and the wood has seriously rotted away.

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#3 ~ Fault Finding & Diagnosing Problems

Podcast #3 ~ Fault Finding & Diagnosing Problems

Podcast: Play in new window | Download (Duration: 39:53 — 54.9MB) | EmbedSubscribe: Spotify | TuneIn | RSSRoger and Dylan discuss fault finding and troubleshooting in the third episode of the Skill Builder podcast. Roger has developed a taste and knack for solving problems over the years and loves a challenge. In this episode, he talks about his experiences and …

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Bathroom Renovation #7 – Bath Surround

Bath Surround

It's time to work out the best fixing solution for the Abacus Multi-Design Tileable Bath Surround Kit, which is made from the same material as the Elements tile backer board.

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5 Problems Solved This Week – ASB #4

5 Problems Solved This Week

Roger's house cheat sheet comes into play with Ask Skill Builder Episode 4. We take a look through your emails, Facebook messages and YouTube comments and Roger does his best to steer you in the right direction.

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#2 ~ Benefits of Going Self-Employed

Podcast #2 ~ Benefits of Going Self-Employed

It takes courage to leap from the security and comfort of your job, but the fact that you're here tells us that you're thinking of making the leap into the world of being the master of your own destiny.

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Bathroom Renovation #6 – Elements Board

Bathroom Renovation #6 Elements Board

Now the bathroom is starting to take shape and with the Elements board covering up the stud work, plumbing and wiring, a real sense of progress is hitting the team.

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CCF Invests in Hire-It Service in the North East

CCF Hire Newcastle

To help meet the demand from local building contractors and installers looking for quick and reliable access to tools and equipment on a hire basis, CCF has made the service a permanent fixture in Newcastle. The Hire-It service, which was first introduced on a trial basis last year, has been well received by building professionals who can now get specialist …

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#1 ~ Quoting Jobs & Price Conditioning

Podcast #1 Quoting Jobs & Price Conditioning

The tips and techniques developed by Roger and Robin during the course of their long careers will help you avoid the misery of pricing yourself out of, or into certain projects.

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Bathroom Renovation #4 – Stud Pre-wall

Bathroom Renovation #4 Stud Pre-wall

Episode #4 of our bathroom renovation series. Over the course of this video series, we will show you how to renovate a bathroom from start to finish.

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